Corrective Maintenance
Faults reported, reproduced, fixed and released — with a record of what changed and why.
Keep What You Have Running Well
Software Maintenance and Support
Software maintenance and support is the work that keeps a system healthy after it launches: fixing what breaks, applying security updates, keeping pace with statutory changes, tuning what has become slow, and adding the small improvements your team keeps asking for.
Mescope Solutions maintains software we built and software we did not. We take on existing systems, document what is there, and put a support arrangement around it with agreed response times.
What Our Maintenance Covers
Security Updates
Dependencies and server components kept patched, and access reviewed, so known vulnerabilities do not sit open.
Statutory & Compliance Changes
GST, payroll and reporting changes applied to your software as the rules change, before they become your problem.
Performance Tuning
Slow screens, heavy reports and growing databases profiled and fixed as your data volume grows.
Enhancements
The steady stream of small improvements — an extra field, a new report, a changed workflow — handled without a new project each time.
Backups & Recovery
Backups verified by restoring them, because a backup nobody has tested is not a backup.
How Support Works
- Step 1
Take Stock
For a system we did not build, we start by reviewing the code, database and deployment, and writing down what exists.
- Step 2
Agree the Terms
Scope, response times, hours of cover and what counts as an enhancement rather than a fix — all in writing, before the contract starts.
- Step 3
One Way In
Issues come through an agreed channel and are tracked, so nothing depends on remembering a phone call.
- Step 4
Fix and Release
Changes are tested before release, and you are told what shipped.
- Step 5
Review Regularly
We report what was raised, what was fixed, and what keeps recurring — because a recurring issue usually points at something worth fixing properly.
Frequently Asked Questions
Do you maintain software built by another company?
Yes. We review the existing system first, document what we find, and tell you honestly what condition it is in before agreeing a support arrangement.
What is an AMC?
An annual maintenance contract — a fixed yearly arrangement covering agreed support, fixes and updates, so maintenance is a known cost rather than an unpredictable one.
How quickly do you respond?
Response times are agreed in the contract and vary by severity, with the fastest tier for issues that stop your business operating. We commit to them in writing rather than in principle.
What if our original developer is unavailable?
That is a common reason businesses come to us. We can take over an existing system, provided we are given access to the source code and the environment.
Get Your Software Properly Supported
Send us what you are running and who supports it today. We will tell you what a sensible arrangement looks like.